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Most orders placed before 4pm Mon-Sat Phoenix time will ship out the same day. Delays in payment or changes to orders may delay shipment. Orders are shipped out in the order they are received. Mail is not picked up on Sundays, nor does our shipping team package orders or print labels. Therefore, most orders from after hours Saturday night, and all day Sunday, will ship out Monday; unless Monday is an observed holiday. Many of our orders placed during business hours during the week ship out extremely quickly; many within an hour or two of being placed. Please do not place orders till you are sure they are as you want. We often cannot catch orders before going out if you want to cancel or change them. We also do not have systems in place to hold orders till a later date. As such, please do not place orders with comments requesting them being held to a later date. Our processes are in place to get shipments out as fast as we possibly can. Holds, changes, and cancellations are not guaranteed to be addressed before your original shipment goes out. Please make sure everything is correct, and that you actually want to place an order, before completion. This will allow our team to do what we do best, and get shipments out to our customers quickly. Due to order volumes on the days where our warehouse is closed, there can be times where your order may be delayed by an extra business day.
When getting free shipping for placing an order over a certain amount, USPS Priority shipping will be used for domestic packages (free shipping offer excludes US Territories), and Standard Mail will be used for international packages. USPS Priority is not guaranteed to be a 2-day service. While advertised as a 2-day service on the USPS site, some areas can take longer for delivery along with other delays from weather, mechanical failure, etc. Our Standard Mail option uses UPS Mail Innovations as a carrier, which uses UPS to take the package to your country, then lets the local post deliver it. There are no extra fees or information needed, but your country's customs may charge import duties. You may select other UPS or USPS shipping types upon checkout. However, please be aware of the required information needed for those shipping types, and possible extra fees when using UPS as a carrier. Domestic USPS Express shipping does require a signature upon delivery, so please be available to receive the package at the scheduled time.
Unfortunately, we are not able to accommodate local pick-up requests. Our apologies for any inconvenience this may cause.
Orders placed with a USPS shipping services will not be shipped or delivered on USPS postal holidays. However, you may receive a shipping status e-mail update that includes a tracking number. Your tracking number will not update until the following business day. Orders shipped via UPS or DHL will be processed as normal (except where noted below in the UPS and DHL holiday shipping schedule). USPS postal holidays are defined as follows:
Orders placed with a UPS or DHL shipping services will not be shipped or delivered on UPS and DHL observed holidays. However, you may receive a shipping status e-mail update that includes a tracking number. Your tracking number will not update until the following business day. UPS and DHL observed holidays are defined as follows:
The buyer assumes all responsibility for any customs duties or fees. Also, we will not refund orders which are seized by customs. The buyer should be aware of whether or not a product can be shipped to their country before ordering.
When selecting UPS as your private carrier for international shipments, there may be additional fees for customer clearance, and UPS may need to contact you to get permission to clear your items through customs. Please be aware of that, and provide UPS the information needed to properly clear and deliver your package.
UPS Mail Innovations is an economical shipping service option offered to our international customers. When a package is shipped via UPS Mail Innovations, it is sent from the Nootropics Depot warehouse located in Arizona, USA to a main UPS shipping hub located in California, USA. You will receive a shipping confirmation that contains a UPS tracking number via e-mail that will allow you to track the status of your shipment up to the point that it is received by this main UPS shipping hub. This main UPS shipping hub then forwards the package to your local postal system for final delivery to the ship-to address provided on your order. Once the package has been forwarded to your country’s local postal system, a second tracking number is auto-generated and forwarded to Nootropics Depot. Our receipt of this second tracking number may take up to 1-2 weeks from the point that your package is shipped from the main UPS shipping hub located in California, USA. Once it is available, you may request this second tracking number by e-mailing email@example.com. Please note that total delivery time for your order may vary depending on your country’s customs, local postal system and ship-to location.
Nootropics Depot is committed to protecting itself and our customers against the growing threat of online credit card/payment fraud. Financial losses or penalties incurred due to online credit card/payment fraud can have far-reaching, negative effects - including driving up the cost of items that you purchase to the payment processing options that we are able to make available to you.
At our discretion, Nootropics Depot reserves the right to manually verify payment details on any purchase prior to the shipment of an order. The details requested may include, but not necessarily be limited to, proof of picture ID, billing address and/or credit card.
If you have questions regarding this policy, please do not hesitate to contact us.
Please note that we do not provide scoops with orders. Powders have varying densities thus rendering scoops as inaccurate measuring devices. We always recommend powders be measured using a reliable milligram scale.
Nootropics Depot does not accept returns or exchanges for opened and/or used product. All other returns will be at the discretion of NootropicsDepot.com. Please contact us for additional support.
Replacement of items lost in delivery or undelivered will be at the discretion of NootropicsDepot.com.
If you believe that your package has been lost in the mail, please e-mail our support team at firstname.lastname@example.org. Reports of a lost package must be submitted within 30 days of purchase for all domestic orders and within 90 days of purchase for all international orders.