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|ATTENTION CANADIAN CUSTOMERS: Due to delays caused by it's union’s ongoing rotating strikes, Canada Post has suspended its delivery standard guarantees for parcel services. This may cause a delay in the delivery of your shipment unless you select DHL Express or UPS Express as your shipping service. For more information or further assistance, please visit the Canada Post website. Thank you.|
Most orders placed before 4pm Mon-Sat Phoenix time will ship out the same day. Delays in payment or changes to orders may delay shipment. Orders are shipped out in the order they are received. Mail is not picked up on Sundays, nor does our shipping team package orders or print labels. Therefore, most orders from after hours Saturday night, and all day Sunday, will ship out Monday; unless Monday is an observed holiday. Many of our orders placed during business hours during the week ship out extremely quickly; many within an hour or two of being placed. Please do not place orders till you are sure they are as you want. We often cannot catch orders before going out if you want to cancel or change them. We also do not have systems in place to hold orders till a later date. As such, please do not place orders with comments requesting them being held to a later date. Our processes are in place to get shipments out as fast as we possibly can. Holds, changes, and cancellations are not guaranteed to be addressed before your original shipment goes out. Please make sure everything is correct, and that you actually want to place an order, before completion. This will allow our team to do what we do best, and get shipments out to our customers quickly. Due to order volumes on the days where our warehouse is closed, there can be times where your order may be delayed by an extra business day.
When getting free shipping for placing an order over a certain amount, USPS Priority shipping will be used for domestic packages (free shipping offer excludes US Territories), and Standard Mail will be used for international packages. USPS Priority is not guaranteed to be a 2-day service. While advertised as a 2-day service on the USPS site, some areas can take longer for delivery along with other delays from weather, mechanical failure, etc. Our Standard Mail option uses DHL eCommerce as a carrier, which uses DHL to take the package to your country, then lets the local post deliver it. There are no extra fees or information needed, but your country's customs may charge import duties. You may select other UPS, DHL, FedEx, or USPS shipping types upon checkout. However, please be aware of the required information needed for those shipping types, and possible extra fees when using UPS, DHL, or FedEx as a carrier. Domestic USPS Express shipping does require a signature upon delivery, so please be available to receive the package at the scheduled time.
Unfortunately, we are not able to accommodate local pick-up requests. Our apologies for any inconvenience this may cause.
Orders placed with a USPS shipping services will not be shipped or delivered on USPS postal holidays. However, you may receive a shipping status e-mail update that includes a tracking number. Your tracking number will not update until the following business day. Orders shipped via UPS, FedEx, or DHL will be processed as normal (except where noted below in the UPS, FedEx, and DHL holiday shipping schedule). USPS postal holidays are defined as follows:
Orders placed with a UPS, FedEx, or DHL shipping services will not be shipped or delivered on UPS,
3FedEx, and DHL observed holidays. However, you may receive a shipping status e-mail update that includes a tracking number. Your tracking number will not update until the following business day. UPS and DHL observed holidays are defined as follows:
The buyer assumes all responsibility for any customs duties or fees. Also, we will not refund orders which are seized by customs. The buyer should be aware of whether or not a product can be shipped to their country before ordering.
DHL Parcel International Standard is an economical shipping service option offered to our international customers. When a package is shipped via DHL Parcel International Standard, it is sent from the Nootropics Depot warehouse located in Tempe, Arizona, USA to the DHL Phoenix HUB. From there, the packages will be put on a truck to be shipped to a DHL California facility for further processing. Upon arriving to California, packages will then be scanned as received. An additional tracking number will also be generated to use with the local carrier at that time. This will be found on the DHL site when tracking your package with your DHL tracking number. The next scan will be an outbound scan, in which your package will be forwarded to your country’s local postal system for final delivery. Depending on what country the package is shipping to, it may or may not make the cut off time for the plane (or truck to Canada). In this case, the package will not depart until the next possible day. Once the package has left the facility in California, you may see an approximate 1-3 day delay in tracking. Tracking will update once the package has arrived at an international stop. Once the package has arrived to an international stop, the second tracking number may then be used to track the progress of the shipment with your local postal service for final delivery. Please note that total delivery time for your order may vary depending on your country’s customs, local postal system and ship-to location. DHL will deliver packages Monday-Saturday, but they will not pick up packages from us on Saturdays or Sundays. Nootropics Depot does as much as we can to mitigate duties and/or taxes imposed to customers by their local postal service or customs agency. However, some customers and/or countries may still incur additional fees despite our efforts.
When selecting UPS, FedEx, or DHL as your private carrier for international shipments, there may be additional fees for customer clearance, and UPS, FedEx, or DHL may need to contact you to get permission to clear your items through customs. Please be aware of that, and provide UPS, FedEx, or DHL the information needed to properly clear and deliver your package.
Nootropics Depot is committed to protecting itself and our customers against the growing threat of online credit card/payment fraud. Financial losses or penalties incurred due to online credit card/payment fraud can have far-reaching, negative effects - including driving up the cost of items that you purchase to the payment processing options that we are able to make available to you.
At our discretion, Nootropics Depot reserves the right to manually verify payment details on any purchase prior to the shipment of an order. The details requested may include, but not necessarily be limited to, proof of picture ID, billing address and/or credit card.
If you have questions regarding this policy, please do not hesitate to contact us.
Please note that we do not provide scoops with orders. Powders have varying densities thus rendering scoops as inaccurate measuring devices. We always recommend powders be measured using a reliable milligram scale.
Nootropics Depot does not accept returns or exchanges for opened and/or used product. All other returns will be at the discretion of NootropicsDepot.com. Please contact us for additional support.
Replacement of items lost in delivery or undelivered will be at the discretion of NootropicsDepot.com.
If you believe that your package has been lost in the mail, please e-mail our support team at firstname.lastname@example.org. Reports of a lost package must be submitted within 30 days of purchase for all domestic orders and within 90 days of purchase for all international orders.