E-Mail Nootropics Depot's Customer Support
Prior to submitting a customer support message, please consider the links below for additional information on the following topics:
- Paying for your Order (Order Verification, PayPal Payments, etc.)
- Sales Tax
- Coupon Codes and Promotional Offers Policy
- Shipping and Returns
- Local Pickup Requests
- Product Quality Control / In-House Lab Testing / Capsule Filler Ingredients
- Product Sample Requests
- Affiliate Program
- Terms and Conditions of using the Nootropics Depot Website
- Legal Disclaimer
To contact our customer support team, please e-mail firstname.lastname@example.org.
Nootropics Depot does not currently have a customer support phone line that may be called. Our apologies for any inconvenience this may cause.
If you are contacting customer support regarding a previously-placed order, we kindly request that you please include the following order details in your message:
- Full Name
- Bill To and Ship To Address (if applicable)
- Order ID
- E-mail address used to place your order
- Brief description of your issue
Including each of these details will better help our customer support team to assist you and your fellow customers as quickly as possible.
Our customer support team typically responds within 24 business hours during our normal hours of business operation (Monday - Saturday, 9am-5pm AZ MST) excluding each Sunday and all observed/floating holidays (see below for further details). Depending on the volume of messages received, there may be an additional delay in response time. Please note that e-mail messages are responded to in the order that they are received. Submitting multiple support e-mails does not increase your chances of a faster response and, as such, we kindly request that you do not submit multiple support e-mails. Doing so places your most recent message at the bottom of our response queue, increases the volume of total messages received and thus decreases the speed of responses for not only you but your fellow customers as well. Please know that our customer support team will be in touch as soon as possible. We sincerely appreciate your choosing to shop with Nootropics Depot and look forward to assisting you. Thank you.
Observed Holiday Schedule
Please note that customer support messages are not read or responded to on the following observed holidays. All messages submitted on an observed holiday will be responded to the following business day.*
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
*A floating holiday may occur if one or more of the above observed holidays happens to fall on a previously-scheduled business day closure (such as a Sunday). Floating holidays are typically scheduled, but not guaranteed to be, the following business day. In such an instance, customer support messages will be responded to on the proceeding business day after the floating holiday has occured. For example, if Christmas (December 25th) falls on a Sunday, a floating holiday may be observed the following business day (December 26th). In this situation, all customer support messages received on December 25th and December 26th would not be read or responded to until December 27th during our normal hours of business operation (Monday - Saturday, 9am-5pm AZ MST).
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